At Frankboltoni, we are committed to providing a seamless shopping experience, from the moment you place your order to the moment you receive it. Our Delivery and Returns policy is designed to ensure that you are completely satisfied with your purchase and that any issues are resolved quickly and efficiently.
Delivery
We offer worldwide shipping to bring our beautiful butterfly-themed light fixtures and lamps to customers around the globe. Our goal is to deliver your order as quickly and safely as possible. Below are the details of our delivery process:
Order Processing: Once you place an order on frankboltoni.com, it will be processed within 1-2 business days. You will receive an email confirmation with your order details and an estimated delivery date.
Shipping Options: We offer a variety of shipping options to meet your needs, including standard shipping, express shipping, and international shipping. The cost and delivery time for each option will be displayed at checkout.
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. If you have any questions or concerns about the status of your order, please contact our customer service team at [email protected].
Delivery Time: Delivery times vary depending on the shipping method selected and the destination of the package. Standard shipping typically takes 5-7 business days for domestic orders and 10-15 business days for international orders. Express shipping options are available for faster delivery.
Delivery Issues: If you experience any issues with your delivery, such as a delayed or lost package, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Butterfly Light Fixture or Butterfly Lamp, you may return it within 30 days of delivery for a full refund or exchange. Below are the details of our returns process:
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Custom-made or personalized items are not eligible for returns.
Initiating a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to send your item back to us.
Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges: If you would like to exchange your item for a different product, please contact our customer service team. We will assist you in processing the exchange and ensure you receive the new item as quickly as possible.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
At Frankboltoni, we strive to make your shopping experience as enjoyable and hassle-free as possible. If you have any questions or concerns about our Delivery and Returns policy, please do not hesitate to reach out to our customer service team. We are here to help and ensure you are completely satisfied with your purchase.